There are lots of great deets but not immediate course of action in fixing critical information infrastructure that continues to erode confidence in local emergency response times.
Check this week's conversation in lieu of immediate solution . . .
A main issue brought up was the volume of non-emergency calls coming into dispatch. According to the consultant KCMO receives over 500,000 non-emergency calls.
A way to address this issue is by directing non-emergency calls to Responding with Empathetic Alternative and Community Health, or REACH, Kansas City’s first community response and pre-arrest diversion program, as well as 311.
The consultant believes this will help reduce the non-emergency call volume by half, which has been taking up time and resources and allow for true 911 calls to be answered.
Read more via www.TonysKansasCity.com link . . .
New plans discussed to address KCMO's poor 911 response times
On Tuesday, a consultant hired by the police department presented some new ideas during the Board of Police Commissioner's meeting.
Action plan presented to BOPC Tuesday to address emergency service call volumes
It's an ongoing problem where just a few seconds of time can make a long term impact in an emergency.
Consultant makes recommendations for Kansas City police's overwhelmed 911 call center
A consultant told the Kansas City, Missouri, Board of Police Commissioners on Tuesday that nearly half of the police department's 911 calls are non-emergency.
Developing . .
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