Kansas City Fight To Save Country Club Plaza Persists As New Managers Take Helm

A peek at the plan going forward in context of an overall decline for retail . . .

Here's the word . . .

“What you’ve been seeing at the Plaza is what has been going on across the nation,” says Breana Grosz, the Plaza’s general manager.

Before the pandemic, a slow metamorphosis had been underway in the retail world, with more customers heading to online retailers to find exactly what they want, which forced more traditional shopping businesses to either shutter operations or offer something more creative. The pandemic just accelerated this inevitable transformation, says Grosz, who took over as the Plaza’s general manager about six months ago. It’s Grosz’s job to shape that transformation.

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How the Country Club Plaza's new manager plans to revitalize it

How the Country Club Plaza's new manager plans to revitalize it in 2023.